Shipping Policy | Amiees

Last updated: 10/6/2026

Where We Ship

We currently ship to the United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Available destinations are confirmed at checkout. If your destination is not offered, contact us at support@amiees.com before ordering.

Shipping Rates

Free shipping on eligible orders of $35 USD or more to supported destinations. The $35 USD threshold is calculated on your order subtotal after any discounts are applied and before tax and shipping.

Orders below $35 USD ship at a flat rate of $3.99 USD to the United States. Orders below the threshold ship at $4.99 USD to supported international destinations. Your exact shipping cost is always shown at checkout before you pay.

Processing Time

Orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email when your order is on its way.

Delivery Estimates

Once processed, orders typically arrive within:

• Continental United States: 7 to 14 business days
• International: 7 to 14 business days

These are estimates, not guarantees. Delivery windows exclude weekends and public holidays, and can be affected by carrier delays, customs processing, weather, and peak seasons such as the winter holidays. We are not able to guarantee delivery by a specific date.

Tracking

You will receive tracking information by email once your order ships. Tracking can take 1 to 2 business days to begin updating after you receive it. If your tracking has not updated in more than 7 business days, contact us and we will look into it.

Address Accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, contact us immediately at support@amiees.com. We will do our best to correct it, but we cannot change an address once an order has shipped.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost, or issue a refund for the item less original shipping.

Lost, Delayed, or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with your household, neighbors, and building management first, and confirm the address on your order. If it still does not turn up, contact us within 14 days of the delivery date and we will help you file a claim with the carrier.

For packages that have not moved in transit for an extended period, contact us and we will open an investigation with the carrier. Carriers generally require a waiting period before declaring a package lost.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in your order total and are not collected by us. Customs policies vary widely, so please check with your local customs office if you are unsure what to expect. We cannot mark shipments as gifts or declare a value lower than the amount paid.

If a package is refused at customs or abandoned because duties were not paid, it is treated as an undeliverable package under the section above.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us immediately at support@amiees.com so we can make it right. See our Refund Policy for full details.

Questions

Contact us at support@amiees.com.