Refund Policy — Amiees

Last updated: 8/25/2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.

To start a return, contact us at support@amiees.com. Returns will need to be sent to the address provided by our team once your return request is confirmed.

You can always reach us with return questions at support@amiees.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item arrives defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene reasons, earrings and other pierced/body-contact jewelry cannot be returned or exchanged once removed from their original packaging, unless the item is defective, damaged, or not what you ordered.

Certain other items also cannot be returned, including custom or personalized products (such as special orders) and gift cards. Please get in touch if you have questions about a specific item.

We cannot accept returns on sale items, meaning items marked down as part of a clearance or storewide markdown promotion at the time of purchase. This does not include our regularly priced bundle sets, which remain eligible for return under the standard policy above.

Return Shipping

Unless your item arrived defective, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable, insured shipping method — we are not responsible for return packages lost or damaged in transit back to us.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days; please allow additional time for your bank or credit card company to post the refund.

Returned items not received in their original, unworn condition — for reasons not due to our error — may be denied a refund or subject to a partial refund at our discretion.

We reserve the right to refuse a return or refund if we reasonably suspect misuse or abuse of this policy.

If more than 15 business days have passed since we approved your return, contact us at support@amiees.com.